The Restaurant Call Center App is a comprehensive React-based application designed specifically for restaurant operations. This production-ready system provides call center agents, supervisors, and managers with powerful tools to handle customer orders, manage inquiries, and deliver exceptional service across multiple communication channels.
The application integrates seamlessly with the Django backend to provide real-time order processing, customer relationship management, and comprehensive performance analytics. It features a unified agent workspace supporting omnichannel communication (Voice, Chat, Email, SMS).
With features like automatic customer identification, complete order history, AI-powered agent assist, and real-time sentiment analysis, the system empowers call center agents to deliver exceptional service and increase customer satisfaction.